DELL support SUCKS!

I'm sorely disappointed with DELL support at this very moment (as if the title of this post didn't give that away). I don't know what the hell is going on, but instead of improving their services, they have fucked them up. Before I used to call them and simply explain them what was wrong with the computer, and they would send a technician to my house to repair it. However, today when I called them to let them know that I couldn't turn CPU on, that it's totally dead, they insisted that I opened the computer to run some diagnoses. Excuse me?! Open the CPU?! No way in hell!!! Last time I did that to my goddaughter's computer before the warranty was over, the technician that came to repair it refused to honor the warranty because I had opened it. And I did it because the technician on the phone had told me to do it only! After a long argument, the technician accepted to repair it. So now the bozo who took my call expects me to open the computer? Yeah... riiiight. Even after I explained to him the problem I had in the past, he refused to file my complain and send a technician. So I'm done with DELL computers. I was thinking of buying a laptop from them this December. Well, I don't see that happening now. I'm through with DELL computers. It's sad in a way, since their computers are good and cheap. But their support just fucking sucks!